27 07-03-2023

MANAGEMENT MEETING
Duration: 8:30am - 11:30am
Venue: Virtual Via Google Meet
Presided by: Faith Ozegbe

ATTENDEES

ABDULLAHI NAJIMUDEEN       -  Head, Internal Operations
ADETAYO OLUKOGA                 -  Asset Creation
ANTHONIA OGBU                    - Lead, Underwriting
BLESSING YAHAYA                    -  Ag head, Treasury
CHIAMAKA EZENWA                 - Legal
EMMANUEL ONAKOYA             -  Head, CRM
FIDELIS AZUBUIKE                     -  Head, Software
FAITH OZEGBE                           -  Acting Secretary
IBEREAYO AMOO                       -  Ag. Head, Human Resources
ISMAIL BALOGUN                       -  Account
LINDA OTTAH-IJEKEYE                -  Brokers Admin
OLUSEGUN AKEJU                       -  Portfolio Risk Analyst
OLUWADAMILARE OLAYINKA     -  Transformation
OLUWAFISAYO OMOPARIOLA     - Sales Operations & Strategy
OLUWASEGUN BOLAWOLE         -  Strategic Partnership
OLUWOLE EWEJOBI                     -  Head, Information Technology
OMOWALE BELLO                        -  Cooperate Lease
PETER OJUKWU                           -  Ag, Head, Recovery & Collections
SAMUEL OTTAH                           -  Rep, Product Development
SOPHIA DAGI                               -  Ag Head, Client Experience Management
STANLEY MAFUVWE                    - Lead, Asset Remedial Management
TAIWO AJAGUNSEGUN               - Business Operations
TAWAKALITU OJESOLA                - Internal Operations

Sophia Dagi said the opening prayer 

ADOPTION OF MINUTES
Sophia Dagi seconded by Linda Ottah-Ijekeye adopted the minutes of the last meeting.

ORDER OF PRESENTATION
Communications, Sales Operations, Asset Creation, Public Sector, Strategic Partnership, Co-operate Lease, Port Harcourt, Treasury, Credit Risk Management, Transformation, Legal, Human Resources, Software, Information Technology, Internal Operations.

ACTIVITY REPORT (24th – 28th April, 2023)

Accounts Team Report
For the week in review, Risk asset/Cash backed loan performance shows Lagos: 42.5M, Abuja - 12M, and Port Harcourt - 15.9M. Liability generation Performance Inflow: Lagos - 23.7M, Port Harcourt - 15.9M, Abuja - 260K, Outflow: Lagos - 69.2M, Port Harcourt - 11.5M, Abuja - 3M

Communications Team Report
The volume of inquiries generated in the month under review decreased by 26.6%. Our engagement on digital media increased by 318.9%. Our total audience reach increased by 1098.6% while followership increased by 119.6%. Google is the highest inquiry-generating channel while Personal loan is the most enquired product for the month at 86.3% of product share.

Client Experience Management Team Report
For the period in review 1201, conversations were recorded. 47.23% from Lagos, 27.23% from Port Harcourt, and 24.81% from Abuja. The complaints breakdown includes Wrong debit - 24.46%, CRC Issues - 13.67%, Disbursement - 58.99%, and Double Debit - 2.88%. All complaints received will be taken up with concerned stakeholders.

Sales Operations and Strategy Team Report
RISK ASSET
Sales YTD - 2.0BN
Overall Sales – 73.05M
Personal Loan 5 Plus Performing the highest
Team Performance: Telesales: 15.47%, Sales: 84.53%
Product Type Performance: Public – 6.52M (8.93%), Personal Loan - 66.53M (91.07%).
Unit Location Performance: Lagos- 42.5M, Abuja - 12.0M, Port Harcourt – 11.2M,  Rivers 4.7M, Oyo - 1.3M, Anambra - 1.1M, Ondo - 0.2M.

Tele-sales Team Report
The total amount consummated by the team for the week in review is 18.8M (36% of the week’s target) at 18 counts with core tele sales and tele sales-cold call team consummating 3.2M (29% of the week’s target) at 8 counts and 15.6M (38% of the week’s target) at 10 counts respectively.

 Asset Creation report
Sales YTD - 1.98BN
For the period in review, Transactions disbursed are 56.2M. Others are at various transaction stages.

 Asset Creation Report (Public Sector)
Sales YTD - 365.2M
For the period in review, Transactions disbursed are 23M. Others are at various transaction stages.

Strategic Partnership Team Report
For the period in review, the total sales achieved is 12M (104% 0f the budget). The report also captures the activities, visits, and pending partnerships in the public and private sectors.

Brokers Admin Team Report
The week in review shows liability generation is 222.9% (43.6M) of the budget. Risk Asset Transaction Disbursed for the week NIL, Fresh Fund (RTN) for the Week Nil, Reap Fund for the week 150K, Rollover for the week 43M, Liquidation for the week Nil. The report also captured Pending RTN transactions.

Cooperate Lease Team Report
shows all transactions of the existing operating lease clients and their outstanding payments. The report also captures transactions in the pipeline (operating lease).

Wealth Management Team Report
Week 22 experienced a net positive change in cash flow from 122M negative in week 21 to 64M negative. Treasury reported a negative 64M total netflow with 25M inflow and 89M outflow

Credit Risk Management Report
The report shows Core underwriters approved 96 transactions and pushed back 50 transactions. The senior underwriters approved 72 transactions and pushed back 39 transactions, In the recovery space, PDO is 32.6M (72% of the target). Extended interest recovery as 446.8K at 28 counts (12% of the target), Provisioned Accounts recovery as 4.3M at 81 counts (110% of the target).

Transformation Team Report
Captures ongoing and completed projects.

Legal Team Report
The report captures the litigation and other tasks for the week in review

Human Resource Team Report
The report shows the activities carried out by the HR Admin, Learning and Development, People and Culture, and HRBP. It also shows completed and ongoing projects for the next month. A total of 53 staff were hired.

Software Team Report
Captures ongoing and completed projects.

Information & Technology Team Report
Captures ongoing and completed projects.

Internal Operations Team Report
Captures ongoing and completed projects.

RISK ASSET GENERATION REPORT

TREASURY MANAGEMENT REPORT

MEETING ADJOURNMENT
Fidelis Azubuike  said the closing prayers