Week 33 08-14-2023
MANAGEMENT MEETING
Duration: 8:30am - 10:15am
Venue: Virtual Via Google Meet
Presided by: Faith Ozegbe
ATTENDEES
ABDULLAHI NAJIMUDEEN - Head, Internal Operations
ADETAYO OLUKOGA - Asset Creation (Public Sector)
AMOTO SERIKI - Internal Operations
ANTHONIA OGBU - Lead, Underwriting
BLESSING YAHAYA - Ag head, Treasury
CHIMA ANNONYE - Head, Business Operations
ELIZABETH ADENIJI - Head, Product Development
EMMANUEL DOE - Transformation
EMMANUEL ONAKOYA - Head, CRM
EZINNE UMOZURIKE - Head, Legal
FAITH OZEGBE - Acting Secretary
GODFREY EGBUOKPORO - Ag. Head, Communications
ISMAIL BALOGUN - Account
LINDA OTTAH-IJEKEYE - Lead, Brokers Admin
MERCY UMA - Treasury
OLUSEGUN AKEJU - Portfolio Risk Analyst
OLUWAFISAYO OMOPARIOLA - Sales Operations & Strategy
OLUWASEGUN BOLAWOLE - Head, Strategic Partnership
OLUWOLE EWEJOBI - Head, Information Technology
OMOWALE BELLO - Coperate Lease
SOPHIA DAGI - Head, Client Experience Management & Telesales
STANLEY MAFUVWE - Head, Asset Remedial Management
TAIWO AJAGUNSEGUN - Business Operations
VICTOR AKINWANDE - Business Operations
OPENING PRAYER
Sophia Dagi said the opening prayer
ADOPTION OF MINUTES
Sophia Dagi seconded by Faith Ozegbe adopted the minutes of the last meeting.
ORDER OF PRESENTATION
Client Experience Management, Sales Operations,Strategic Partnership, Co-operate Lease, Treasury, Credit Risk Management, Business Operations, Product Development, and Internal Operations
ACTIVITY REPORT (24th – 28th July, 2023)
Accounts Team Report
For the week in review, Risk asset/Cash backed loan performance shows Lagos: 25.1M, Abuja - 3.7M, and Port Harcourt - 1.2M. Liability generation Performance Inflow: Lagos - 47.3M, Port Harcourt - 145M Outflow: Lagos - 14.7M, Port Harcourt - 42M.
Client Experience Management Team Report
For the period in review 851, conversations were recorded. 55.58% from Lagos, 26.79% from Abuja, and 17.63% from Port Harcourt. The conversation breakdown includes Requests - 11.40%, General Enquiry - 17.16%, Loans - 62.16%, and Complaints - 9.17% while the complaints breakdown includes Wrong debit - 47.44%, CRC Issues - 8.97%, Disbursement - 41.03%, and Double Debit - 2.56%. All complaints received will be taken up with concerned stakeholders.
Sales Operations and Strategy Team Report
RISK ASSET
Overall Sales – 30.53M
Internal Loyalty 3 plus performing the highest
Team Performance: Telesales: 51.71%, Sales: 48.29%
Product Type Performance: Personal Loan - 23.13M (76.76%), Public Sector Personal Loan - 7M (23.24%).
Unit Location Performance: Lagos- 25.2M, Abuja - 1.7M, Port Harcourt – 1.3M, oYO - 0.2M, Ondo - 0.2M.
Tele-sales Team Report
The total amount consummated by the team for the week in review is 20.63M (40% of the week’s target) at 6 counts with core tele sales and tele sales-cold call team consummating 0M (0% of the week’s target) at 0 counts and 20.6% (50% of the week’s target) at 6 counts respectively.
Asset Creation report
For the period in review, Transactions disbursed are 14M. Others are at various transaction stages.
Strategic Partnership Team Report
For the period in review, the total sales achieved is 3.3M (29% 0f the budget). The report also captures the activities, visits, and pending partnerships in the public and private sectors.
Brokers Admin Team Report
The week in review shows liability generation is 564.8% (108.6M) of the budget. Risk Asset Transaction Disbursed for the week Nil, Fresh Fund (RTN) for the Week 350K, Reap Fund for the week 250K, Rollover for the week 108M, Liquidation for the week Nil. The report also captured Pending RTN transactions.
Cooperate Lease Team Report
shows all transactions of the existing operating lease clients and their outstanding payments. The report also captures transactions in the pipeline (operating lease).
Wealth Management Team Report
For the week in review Executive summary shows the Liquidity Requirement status as CRITICAL. Week 30 experienced a net positive change in cash flow from 11M positive in week 29 to 163M positive. Treasury reported a positive 163M total NetFlow, with 197M inflows and 43M outflows. Risk asset receivables 156M was received from loans
Credit Risk Management Report
The report shows Core underwriters approved 118 transactions and pushed back 48 transactions. The senior underwriters approved 82 transactions, pushed back 35 transactions, and declined 1 transaction. In the recovery space, a total of 28.2M was recovered and distributed as PDO recovery: 25.6M at 197 counts (79% of the target). Extended interest recovery as 317.9K at 23 counts (9% of the target), Provisioned Accounts recovery as 2.3M at 28 counts (71% of the target).
Product Development Team Report
Captures ongoing and completed projects.
Business Operations Team Report
Captures ongoing and completed projects.
RISK ASSET GENERATION REPORT
TREASURY MANAGEMENT REPORT
MEETING ADJOURNMENT
Sophia Dagi seconded by Faith Ozegbe adjourned the meeting
Faith Ozegbe said the closing prayer