Week 11 03-12-2024

GAME PLAN MEETING
Duration: 8:30am - 09:20am
Venue: Virtual Via Google Meet
Presided by: Faith Ozegbe

ATTENDEES

ABDULGANIYU ABU                - Implementation
ADEDOYIN TAIWO                  - Information Technology
ADEJUMOKE OLODUDE          - Customer Relationship Management
ANTHONY ORJI                       - Lead, Recovery & Control
BOBBY AKPONOME                 - Research and Development
FAITH OZEGBE                         - Acting Secretary  
GODFREY EGBUOKPORO        - Head, Communications     
ISMAIL KAREEM                       - Implementation                              
KAYODE OGUNLEYE                - Brokers
OLAYINKA OLUKANNI              - Lead, Sales
OREOLUWA ADEBIYI                 - Client Experience Management
PAUL OKOFU                              - Sales
PAUL SOTANWA                        - Sales
REBECCA AGBEBIYI                    - Account
TIJANI YAYAH                            - Brokers
WASIU AJADI                            - Recovery and Control
VIVIAN ONAH                           - Client Experience Management       
                                                                                    

OPENING PRAYER
Olayinka Olukanni said the opening prayer.

MINUTES
Oreoluwa Adebiyi seconded by Faith Ozegbe adopted the minutes of the last meeting.

ACTIVITY REPORT (26th February - 1st March  2024)

Client Experience Management Team Report
For the period in review, 4 inquiries were received, which is a 63% decrease as compared to the previous week.: no product was sold. 2 clients were passed to the sales team, 1 client was passed to telesales. The inquiries were received via Google. Noi complaint was received

Telesales Team Report
9 clients were successfully contacted in the period under review, 4 leads were converted, 5 clients mentioned not being financially ready to renew and 3 clients were not reachable. From the inquiry sheet, 15 clients were contacted (3)20% clients purchased 3 units of Tikon Basic  3(20%) were not responding to calls, 2(14%) were not reachable, (6)40% of the clients mentioned not being financially ready to purchase, (1)6% of the clients were interested in purchasing

Sales Team Activity Report
Shows the engagement summary for lead conversion, follow-up, qualification, and introduction for the week in review.

Brokers Team Activity Report
Shows the engagement summary for lead conversion, follow-up, qualification, and introduction for the week in review.

Customer Relationship Management Team Report
the report shows the activity for the period in review

Accounts Team Report

Implementation Team Report
21 installations and 47 health checks were done for the month in review. 43 devices were utilized.

 Recovery & Control Team Report
Shows progress and challenges of activities carried out for the period in review.

Information & Technology Team Report
The report captures the activities for the period in review

MEETING ADJOURNMENT

Wasiu Ajadi seconded by Faith Ozegbe adjourned the meeting.