Week 19 05-07-2024

GAME PLAN MEETING
Duration: 8:30am - 09:30am
Venue: Virtual Via Google Meet
Presided by: Faith Ozegbe

ATTENDEES

ABDULGANIYU ABU                - Implementation
ADEDOYIN TAIWO                  - Information Technology
ADEJUMOKE OLODUDE          - Customer Relationship Management
ANTHONY ORJI                       - Lead, Recovery & Control
BOBBY AKPONOME                 - Research and Development
BOLUWAJI OLADIMEJI             - Information Technology
FAITH OZEGBE                         - Acting Secretary     
ITIEKHAO IKPEMINOGENA     - General Manager                     
KAYODE OGUNLEYE                - Brokers
OLAYINKA OLUKANNI              - Lead, Sales
OREOLUWA ADEBIYI                 - Client Experience Management
PAUL OKOFU                              - Sales
PAUL SOTANWA                        - Sales
REBECCA AGBEBIYI                    - Account
TIJANI YAYAH                            - Brokers
WASIU AJADI                            - Recovery and Control
VIVIAN ONAH                           - Client Experience Management       
WULFRAM AGBEGHA                - Account
                                                                                    

OPENING PRAYER
Oreoluwa Adebiyi said the opening prayer.

MiMINUTES OF MEETING
Oreoluwa Adebiyi seconded by Faith Ozegbe adopted the minute of the last meeting

ACTIVITY REPORT (25th29th April - 29th3rd MarchMay 2024)

Client Experience Management Team Report
For the period in review, 1114 inquiries were received, which is ana 82%36% increasedecrease as compared to the previous week.: no2 productproducts waswere sold. 26 clients mentioned not being financially ready, 23 clients were not responding to emails/calls, 52 clients were passed to sales and 1 client was not interested in purchasing. The inquiries were received via Email blast 4(36.4%), Google search 3 (27.3%), Facebookinstagram posts 2(18.1%12(86%), and existingExisting clients 2 (18.1%2(14%). The complaint  received were resolved

Telesales Team Report
2010 clients were successfully contacted in the period under review, 127 leads were converted, 62 clients mentioned not being financially ready to renewrenew, 1 client mentioned her vehicle is no longer in use and 1 client was unreachable. From the inquiry sheet, 1813 clients were contacted 1(6%) client purchased 1 unit of Tikon Basic  2(11%) were not responding to calls, 4(22%16%) were not reachable, 9(50%4(30%) of the clients mentioned not being financially ready to purchase, 2(6%7(54%) of the clients were interested in purchasing

Sales Team Activity Report
Shows the engagement summary for lead conversion, follow-up, qualification, and introduction for the week in review.

Brokers Team Activity Report
Shows the engagement summary for lead conversion, follow-up, qualification, and introduction for the week in review.

Customer Relationship Management Team Report
the report shows the activity for the period in review

Accounts Team Report

Implementation Team Report
2349 installations and 6737 health checks were done for the month in review. 4463 devices were utilized.

 Recovery & Control Team Report
Shows progress and challenges of activities carried out for the period in review.

Information & Technology Team Report
The report captures the activities for the period in review

MEETING ADJOURNMENT

Anthony Orji seconded by Wasiu Ajadi  adjourned the meeting.