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ESSENTIALS OF SALES AND CUSTOMER RELATIONSHIP

LEARNING OBJECTIVE

  • At the end of this training, participants would have acquired enough skills to :
  • 1.  Understand how to effectively manage a sales call ;
  • Manage different customer types
  • Develop strategic and profitable business relationships ;
  • Communicate effectively with customers ;
  • Utilize customer relationship management as a differentiating tool for customer retention.
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