Week 21 05-20-2024
MANAGEMENT MEETING
Duration: 8:30am - 11:38am
Venue: Virtual Via Google Meet
Presided by: Faith Ozegbe
ATTENDEES
ABDULLAHI NAJIMUDEEN - Lead, internal Operations
ADETAYO OLUKOGA - Asset Creation
AJA IJI - Branch Head Abuja
AJIBOLA ABDILFATAI - Portfolio Risk Officer
AMOTO SERIKI - Internal Operations
ANTHONIA OGBU - Lead, Underwriting
CHIMA AGU - Ag, Lead Client Experience Management
CHINEDU UGWU - Legal
EDNA EJIMAKOR - Branch Head, Port-Harcourt
EMMANUEL ONAKOYA - Lead, CRM
EZINNE UMORZURIKE - Lead, Legal
GODFREY EGBUOKPORO - Lead, Communications
FAITH OZEGBE - Acting Secretary
ITIEKHAO IKPEMINOGENA - General Manager
LINDA OTTAH-IJEKEYE - Brokers Admin
LOLO YOUNG-HARRY - Sales
OLUWADAMILARE OLAYINKA - lead, Transformation
OLUWATONI LAWAL - Lead, Telesales
OLUWOLE EWEJOBI - Head, Information Technology
OMOWALE BELLO - Cooperate Lease
OWOICHO AGADA - Product Development
SAMUEL OTTAH - Product Development
SOPHIA DAGI - Deputy National channel manager
STANLEY MAFUVWE - Lead, Asset Remedial Management
TAIWO AJAGUNSEGUN - Business Operations
Owoicho Agada said the opening prayer
MINUTE ADOPTION
Owoicho Agada seconded by Faith Ozegbe
ORDER OF PRESENTATION
Client experience, S Telesales, Asset Creation, Corporate Lease, Port Harcourt, Wealth Management, Credit Risk Management, Product Development, Business Operations, Transformation, Legal, Information Technology and Internal Operations.
ACTIVITY REPORT (13th – 17th May, 2024)
Client Experience Management Team Report
For the period in review, 289 inquiries were recorded. The complaint breakdown: Wrong debit @ 74.42%, CRC issues @9.30%, Disbursement @ 16.28%,Double debit @ 0%. All complaints received will be taken up with concerned stakeholder
Communication Team Report
shows the activities for the period in review
Tele-sales Team Report
The total amount consummated by the team for the week in review is 14.7M with the core telesales and customer retention team consummating 13.7M (138% of the week’s target) at 3 counts and 1M (5% of the week’s target) at 1 count respectively.
Asset Creation report
For the period in review, Transactions disbursed are 70.3M.
Brokers Admin Team Report
The week in review shows liability generation is 4% (3.4M) of the budget. Risk Asset Transaction Disbursed for the week 2.1M, Fresh Fund (RTN) for the Week 3.2M, Reap Fund for the week 270K, Rollover for the week Nil, Liquidation for the week 2.1M. The report also captured Pending RTN transactions.
Cooperate Lease Team Report
shows all transactions of the existing operating lease clients and their outstanding payments. The report also captures transactions in the pipeline (operating lease).
Wealth Management Team Report
For the week in review Executive summary shows the Liquidity Requirement status as CRITICAL (24%). Week 18 experienced a net negative change in cash flow from 19M positive in week 17 to 23M negative. Wealth Management reported a negative 23M total NetFlow, with 12 million inflows and 35 million outflows.
Credit Risk Management Report
The report shows Core underwriters approved 76 transactions and pushed back 35 transactions. The senior underwriters approved 63 transactions and pushed back 20. In the recovery space, the total recovery is 18.8M (48.82%) broken down as PDO is 11.6M (24.77% of the target). Extended interest recovery as 3.4M at 15 counts (63.41% of the target), Provisioned Accounts recovery as 3.7M at 44 counts (54.1% of the target).
Product Development Team Report
Captures ongoing and completed projects.
Business Development Team Report
Captures ongoing and completed projects.
Legal Team Report
The report captures the litigation and other tasks for the week in review
RISK ASSET GENERATION REPORT
TREASURY MANAGEMENT REPORT
MEETING ADJOURNMENT
Godfrey Egbuokporo seconded by Aja Iji adjourned the meeting
Adetayo Olukoga said the closing prayers