Week 45 11-04-2024

MANAGEMENT MEETING
Duration: 8:30 am - 12:37 pm
Venue: Virtual Via Google Meet
Presided by: Faith Ozegbe

ATTENDEES

ABDULLAHI NAJIMUDEEN       - Lead, Internal Operations
ADEDOYIN ADEYEMI                -  Recovery
ADETAYO OLUKOGA                 -  Asset Creation
ANTHONIA OGBU                    - Lead, Underwriting
CHIMA AGU                              - Ag, Lead Client Experience Management
CHUKWUMA OKONJI               - Telesales
EMMANUEL DOE                      - Transformation
EMMANUEL ONAKOYA             - Lead, CRM
EZINNE UMORZURIKE              - Lead, Legal
GODFREY EGBUOKPORO          - Lead, Communications
FAITH OZEGBE                           -  Acting Secretary
ITIEKHAO IKPEMINOGENA        -  General Manager
LAWRENCE DUKONI                  - Internal Operations
LINDA OTTAH-IJEKEYE                -  Brokers Admin
LOLO YOUNG-HARRY                 - Sales
MERCEDES IFON                         - Lead, HR Strategy
NWANNE IKEJI                            - Sales
OLUSEGUN AKEJU                      -  Lead Data Science Unit/Loan Portfolio Unit
OLUWADAMILARE OLAYINKA     - Lead, Transformation
OLUWOLE EWEJOBI                     -  Head, Information Technology
OMOWALE BELLO                        -  Cooperate Lease
OMOWASINUOLA IJASANMI       - Product Manager
OWOICHO AGADA                       - Human Resources 
PETER OJUKWU                           - Asset Remedial Management
RALPH BRAYILLA                         - Head, Business Operations
SAMUEL UKOR                             - Brokers
SAMUEL OTTAH                            - Product Manager 
SOPHIA DAGI                               -  Deputy National Channel Manager
USIWOMA IGBI                            - Wealth Management

Faith Ozegbe said the opening prayer 

MINUTE ADOPTION
Sophia Dagi seconded by Faith Ozegbe

ORDER OF PRESENTATION
Client Experience, Telesales, Asset Creation, Corporate Lease, Port Harcourt, Wealth Management, Credit Risk Management, Product Development, Business Operations, Transformation, Legal, Information Technology, and Internal Operations.

ACTIVITY REPORT (28th October – 1st November, 2024)

Client Experience Management Team Report
For the period in review, 242 inquiries were recorded: Lagos: 86.63%, Port Harcourt: 5.17%, Abuja: 8.19%. The complaint breakdown: Wrong debit @ 69.23%, Credit Update @15.38%, Disbursement @11.54%, Double debit @3.83%. All complaints received will be taken up with the concerned stakeholder

Tele-sales Team Report
The total amount consummated by the team for the week in review is 6.7M  with the core telesales and customer retention team consummating 840K (8% of the week’s target) at 2 counts and 5.9M (31% of the week’s target) at 3 counts respectively.

 Asset Creation report
For the period in review, Transactions disbursed are 113.8M. 

Wealth Management Global Report
The week in review shows total netfolw as -165.4M

Brokers Admin Team Report
The week in review shows liability generation is 9.93% (5.7M) of the budget. Risk Asset Transaction Disbursed for the week Nil, Fresh Fund (RTN) for the Week 3.2M, Reap Fund for the week 310K, Rollover for the week 2.2M, Liquidation for the week 2.3M. The report also captured Pending RTN transactions.

Cooperate Lease Team Report
shows all transactions of the existing operating lease clients and their outstanding payments. The report also captures transactions in the pipeline (operating lease).

Port-Harcourt Branch Report
shows the activities for the period in review.

Abuja Branch Report
shows the activities for the period in review.

Wealth Management Team Report
For the week in review Executive summary shows the Liquidity Requirement status as BAD (47%). Week 26 experienced a net negative change in cash flow from 41M positive in week 25 to 54M negative. Wealth Management reported a negative 54M total NetFlow, with 85 million inflows and 139 million outflows.

Credit Risk Management Report
The report shows Core underwriters approved 87 transactions and pushed back 46 transactions. The senior underwriters approved 160 transactions and pushed back 26. In the recovery space, the total recovery is 14.6M (38.07%) broken down as PDO is 9M (24% of the target). Extended interest recovery as 1.8M  (35.26% of the target), Provisioned Accounts recovery as 3.7M at 41 counts (61.7% of the target).

Product Development Team Report
Captures ongoing and completed projects.

Business Operations Team Report
Captures ongoing and completed projects.

Transformation Team Report
Captures ongoing and completed projects.

Legal Team Report
The report captures the litigation and other tasks for the week in review

Human Resource Team Report
The report shows the activities carried out by the HR Admin, Learning and Development, People and Culture, and HRBP. It also shows completed and ongoing projects for the next month. A total of 92 staffs were hired.

Information & Technology Team Report
Captures ongoing and completed projects.

Internal Operations Team Report
Captures the activities for the period in review

RISK ASSET GENERATION REPORT

TREASURY MANAGEMENT REPORT

MEETING ADJOURNMENT
Sophia Dagi seconded by Owoicho Agada adjourned the meeting