Week 09 02-26-2023

MANAGEMENT MEETING
Duration: 8:30am - 10:35am
Venue: Virtual Via Google Meet
Presided by: Faith Ozegbe

ATTENDEES

ABDULLAHI NAJIMUDEEN        - Head, Internal operations
ADETAYO OLUKOGA                 -  Ag National channel Manager
AJIBOLA ABDILFATAI                 - Portfolio Risk Officer
CHIMA AGU                              - Ag. Client Experience Management
CHIMA ANNOYE                       - Head, Business Operations
CHINEDU UGWU                      - Legal
EMMANUEL ONAKOYA             - Head, CRM
GBENGA AJAYI                          - Ag. Head, Wealth Management
GODFREY EGBUOKPORO          - Head, Communications
FAITH OZEGBE                           -  Acting Secretary
ISMAIL BALOGUN                     -  Accounts
IKEJI NWANNE                          - Sales
ITIEKHAO IKPEMINOGENA       - General Manager
LINDA OTTAH-IJEKEYE                -  Brokers Admin
LOLO YOUNG- HARRY               - Sales
OLUSEGUN AKEJU                       -  Portfolio Risk Analyst
OLUWADAMILARE OLAYINKA     - Head, Transformation
OLUWAFEMI SIYANBOLA              - Sales
OLUWASEGUN BOLAWOLE          - Head, Strategic Partnership
OLUWOLE EWEJOBI                     -  Head, Information Technology
OMOWALE BELLO                        -  Cooperate Lease
OWOICHO AGADA                      - Ag. Head, Human Resources
PETER OJUKWU                           - Asset Remedial Management
SOPHIA DAGI                               -  Deputy National Channel Manager
STANLEY MAFUVWE                    - Lead, Asset Remedial Management

Sophia Dagi said the opening prayer 

MINUTES
Owoicho Agada seconded by Faith Ozegbe adopted the minute of the last meeting

ORDER OF PRESENTATION
Account, Client Experience Management, Telesales, Asset Creation, Corporate Lease, Wealth Management, Credit Risk Management, Product Development, Business Operations, Legal

ACTIVITY REPORT (19th - 23rd February, 2024)

Accounts Team Report
The report captures asset and liabilities generated for the period under review.

Client Experience Management Team Report
For the period in review, 222 inquiries were recorded. 88.29% from Lagos, 1.80% from Port Harcourt, and 9.91% from Abuja. The complaint breakdown: Wrong debit @ 73.68%, CRC issues @26.31%, Disbursement @ 0%, Consumer Petition @0%. All complaints received will be taken up with concerned stakeholders.

Tele-sales Team Report
The total amount consummated by the team for the week in review is 8.7M  with core telesales and customer retention team consummating 1.4M (24% of the week’s target) at 2 count and 7.3M (147% of the week’s target) at 5 counts respectively.

 Asset Creation report
For the period in review, Transactions disbursed are 45.4M.

Strategic Partnership Team Report
For the period in review, the total sales achieved is 11.1M (96% of the budget). The report also captures the activities, visits, and pending partnerships in the public and private sectors.

Brokers Admin Team Report
The week in review shows liability generation is 62.49% (12M) of the budget. Risk Asset Transaction Disbursed for the week 350K, Fresh Fund (RTN) for the Week 11.5M, Reap Fund for the week 510K, Rollover for the week Nil, Liquidation for the week Nil. The report also captured Pending RTN transactions.

Cooperate Lease Team Report
The report captures transactions in the pipeline (operating lease).

Wealth Management Team Report
For the week in review Executive summary shows the Liquidity Requirement status as FAIR. Week 8 experienced a net negative change in cash flow from 238M negative in week 7 to 16M negative. Wealth Managers reported a negative 16M total NetFlow, with 73 million inflows and 90 million outflows.

Credit Risk Management Report
The report shows Core underwriters approved 56 transactions and pushed back 28 transaction. The senior underwriters approved 60 transactions and pushed back 13. In the recovery space, the recovery, total recovery is 3.9M (10%) broken down as PDO is 1.8M at 21 counts (8% of the target). Extended interest recovery as 1.2M at 17 counts (18% of the target), Provisioned Accounts recovery as 789K at 14 counts (11.5% of the target).

Product Team Report
Captures ongoing and completed projects.

Business Operations Team Report
Captures ongoing and completed projects.

Legal Team Report
Captures ongoing and completed litigation.

RISK ASSET GENERATION REPORT

TREASURY MANAGEMENT REPORT

MEETING ADJOURNMENT
Chinedu Ugwu seconded by Faith Ozegbe adjourned the meeting.