Week 17 04-22-2024

MANAGEMENT MEETING
Duration: 8:30 am - 12:43 pm
Venue: Virtual Via Google Meet
Presided by: Faith Ozegbe

ATTENDEES

ABDULLAHI NAJIMUDEEN         - Head, Internal Operations
ADETAYO OLUKOGA                 -  Asset Creation
AJA IJI                                       - Branch Head, Abuja       
AJIBOLA ABDILFATAI                 - Portfolio Risk Officer
ANTHONIA OGBU                     - Head, Underwriting
CHIMA AGU                              - Ag. Head, Client Experience Management
CHINEDU UGWU                       - Legal
CHUKWUMA OCHONOGOR     - Managing Director
EDNA EJIMAKOR                       - Branch Head Port Harcourt
EMMANUEL ONAKOYA             - Head, CRM
GBENGA AJAYI                          - Lead, Wealth Management
GODFREY EGBUOKPORO          - Ag. Head, Communications
FAITH OZEGBE                           -  Acting Secretary
ITIEKHAO IKPEMINOGENA        -  General Manager
LINDA OTTAH-IJEKEYE                -  Brokers Admin
LOLO YOUNG-HARRY                 - Sales
KEJI NWANNE                              - Sales
OLUWADAMILARE OLAYINKA     - Head, Transformation
OLUWAFEMI SIYANBOLA             - Sales
OLUWOLE EWEJOBI                     -  Head, Information Technology
OLUWATONI LAWAL                    - Head, Telesales
OMOWALE BELLO                        -  Cooperate Lease
OWOICHO AGADA                      - Ag. Head, Human Resources
SAMUEL OTTAH                          - Product Development
SOPHIA DAGI                               -  Ag Head, Client Experience Management
STANLEY MAFUVWE                    - Lead, Asset Remedial Management
TAIWO AJAGUNSEGUN                - Business Operations

Sophia Dagi said the opening prayer 

ORDER OF PRESENTATION
Account, Client Experience Management, Telesales, Asset Creation, Brokers, Corporate Lease, Wealth Management, Credit Risk Management, Product Development, Business Operations and Legal

ACTIVITY REPORT (15th – 19th April, 2024)

Accounts Team Report
The report shows the activity for the period under review.

Client Experience Management Team Report
For the period in review, 264 conversations were recorded: 87.50% from Lagos, 4.92% from Port Harcourt, and 7.58% from Abuja.. The complaint breakdown: Wrong debit @42.86%, CRC issues @23.81%, Disbursement @33.33%, Consumer Petition @4.54%. All complaints received will be taken up with concerned stakeholders.
Ikpeminogena Itiekhao asked that complaint breakdown be shown across 6 weeks, for subsequent report to track the complaints and work towards solutions.

Tele-sales Team Report
The total amount consummated by the team for the week in review is 5.6M at 5 counts (20% of the target) with the core telesales and customer retention team consummating 5.3M (54% of the week’s target) at 4 counts and 300K (2% of the week’s target) at 1 counts respectively.
Chukwuma Ochonogor expressed his displeasure in the current turnout by the team and asked that they step up.

 Asset Creation report
For the period in review, Transactions disbursed are 52.2M. 
Chukwuma Ochonogor expressed his displeasure in the current turnout by the team and asked that they work on being more productive.

Brokers Admin Team Report
The week in review shows liability generation is 20.24% (3M) of the budget. Risk Asset Transaction Disbursed for the week Nil, Fresh Fund (RTN) for the Week 2.8M, Reap Fund for the week 50K, Rollover for the week 1.0M, Liquidation for the week Nil. The report also captured Pending RTN transactions.
Chukwuma Ochonogor reiterated his instruction from last week as regards the slide showing the manpower report.

Cooperate Lease Team Report
shows all transactions of the existing operating lease clients and their outstanding payments. The report also captures transactions in the pipeline (operating lease).
Chukwuma Ochonogor asked the team to add to their report details on fleet size and take out SME Finance lease

Wealth Management Team Report
For the week in review, the Executive summary shows the Liquidity Requirement status as BAD (49%). Week 16 experienced a net positive change in cash flow from 27M negative in week 15 to 32M positive. Wealth Management reported a positive 32M total NetFlow, with 346 million inflows and 314 million outflows.
Chuwkwuma Ochonogor asked that the % YTD achievement be added to the graph with graphs and also the manpower report should be improved on.

Credit Risk Management Report
The report shows Core underwriters approved 126 transactions and pushed back 61 transactions. The senior underwriters approved 78 transactions and pushed back 25. In the recovery space, broken down as PDO is 17.5M (33.6% of the target). Extended interest recovery as 1.2M at 15 counts (23.95% of the target), Provisioned Accounts recovery as 7.5M at 27 counts (109.5% of the target).
Chuwkwuma Ochonogor asked that report be properly structured.

Product Team Report
Captures ongoing and completed projects.

Business Development Team Report
Captures ongoing and completed projects.
Chukwuma Ochonogor mentioned the report is too long, the team should priortize on tasks to be reported, these tasks should be one that moves business models forward

Legal Team Report
The report captures the litigation and other tasks for the week in review

RISK ASSET GENERATION REPORT

TREASURY MANAGEMENT REPORT

Meeting Adjournment

Sophia Dagi seconded by Faith Ozegbe adjourned the meeting